How North looks after your details

When you book a table

We keep what you give us: your name, mobile number and email, the day, time and party, the occasion if you name one, a note, and anything you tell the kitchen. We use it to hold your table, to send the confirmation, any change and a reminder the day before, and to prepare your meal. Each booking joins your guest card, so the team knows you when you come back.

Allergies and dietary needs are kept only when you tick the consent, because they say something about your health. Your birthday (day and month) and Instagram name, when you give them, stay on your guest card so the team can mark the day and say hello.

News from North

If you tick to hear about new menus and evenings, we keep your name and email for that until you ask us to stop: reply to any email from North, or write to info.northfoods8@gmail.com.

On LINE

When you add North as a friend on LINE or message us there, LINE shares your display name, profile picture and LINE user ID with North. We keep them with your messages so the team can reply to you and send you news from North on LINE. Block North or remove it as a friend to stop the news.

When you write to us

When you email North, we keep your message and your address to answer you and to plan your visit with you, for example a private room.

When you visit this website

Cloudflare Web Analytics counts visits without cookies and without identifying you. The small card at the foot of the page asks you two things. If you say yes to counting, Google Analytics also counts your visit: it sets cookies on your device so that it can tell one visit from the next, and it shows us which pages and links guests use, with no names.

If you also say yes to ads, Google and Meta (the company behind Facebook and Instagram) set their own cookies, and learn that you visited this website and, when you book, that you booked and what the booking is likely worth. North uses this to see which of its ads bring guests and to show its ads to people likely to enjoy North. Google and Meta may connect it with your Google, Facebook or Instagram account under their own privacy policies. Say no to either and nothing for it is set. Your answer is remembered on this device; to change it, open north-restaurant.com/pdpa/#cookies.

When you arrive from one of North's ads, your booking notes which ad it was, without a cookie, so North knows which ads bring tables. Cloudflare, which runs this website and the booking, sees the technical details any website receives, such as your IP address and browser, to deliver the pages and keep them secure; a Cloudflare check (Turnstile) on the booking form keeps automated bookings out.

When you book after clicking one of North's ads on Google, the booking also keeps the ad's click ID, a code Google adds to the link. North tells Google Ads, by that ID only, that the click led to a booking, when, and what the table is likely worth, so Google can show the ads to people who book. Your name, mobile number and email are never sent. The click ID is erased after 90 days.

Who sees your details

Only the North team. A few services run things for North and hold details on our behalf, under our instructions:

• Cloudflare: this website, the booking, and North's emails
• LINE: our messages with you on LINE
• Google: North's email inbox (info.northfoods8@gmail.com), Google Analytics and Google Ads if you say yes on the cookie card, and Google Ads, by the click's ID only, when you book after clicking a North ad on Google
• Meta (Facebook and Instagram): only if you say yes to ads on the cookie card

How long we keep them

• Allergies and dietary needs: erased 30 days after your meal
• Your name, mobile number and email from a booking, with your birthday and Instagram name: erased 13 months after your meal; only a count of the booking remains, without them. Backup copies are gone within 30 days after that
• The click ID of a Google ad on a booking: erased after 90 days
• News from North: until you ask us to stop
• LINE: while you follow North on LINE, or until you ask us to delete it

Your rights

You may ask to see your details and have a copy, to correct them, to have them deleted, to object to their use or limit it, and to take them elsewhere. Where we rely on your consent, you may withdraw it at any time; that does not undo what was done before.

Write to info.northfoods8@gmail.com or call North on 061 426 2642. We answer within 30 days. If you think we have mishandled your details, you may also complain to the Office of the Personal Data Protection Committee (PDPC).

Changes

When this notice changes, the new version appears on this page with its date.